Is Mozilla VPN Trustworthy?
Summary
Yes, Mozilla VPN is trustworthy and reliable for basic privacy needs. It is backed by the reputable nonprofit Mozilla and powered by Mullvad’s audited, no-logs infrastructure; it makes use of strong WireGuard encryption and has also passed several security audits.
It doesn’t log browsing activity, but it does temporarily log your IP address (for up to 90 days) under US jurisdiction (Five Eyes). It is solid for everyday use, though not the most private or feature-rich option.
Mozilla VPN is another likely alternative to Express VPN. It is an open-source VPN that supports mobile devices, desktops, and also certain web browsers via its extension. Initially launched in Beta towards the end of 2019 as Firefox Private Network, it was then launched officially as Mozilla VPN in mid-2020.
Mozilla VPN operates on a Mozilla Public License 2.0 and has its Headquarters in California, USA.
Mozilla VPN Features
With over 400 servers across 30 countries, Mozilla VPN services are available to users in 15 countries including Ireland, Malta, Malaysia, Austria, Belgium, and Spain. It has no bandwidth limits. For users in countries other than these, there is an option to join the wait-list till it becomes available.
Other notable features include Multi-Hop, kill switch, Ad-blocker/tracker, and split tunneling effect.
Privacy
Mozilla VPN runs the Wire Guard Protocol. This, in conjunction with their no-logs policy, safeguards their users’ privacy. Check out Mozilla’s privacy notice as well as its Terms and Conditions. There are quite many reviews from Mozilla VPN users claiming that the Mozilla VPN failed the DNS and IP Leak test. Users are advised to trade with caution and wait for updates from Mozilla concerning the issue.
Payment
Mozilla VPN accepts payments for their subscription plans via in-app purchases on either Google play store or App store where the App Store or Play store terms and conditions apply.
Customer Service
Mozilla VPN offers support with its knowledge base and Frequently answered questions (FAQs). To contact the support team, which can only be done via the ticketing system, the user would have to be logged in via a Firefox account. Their customer service is lacking in very obvious ways and this already has an impact on the volume of their clientele.