APMEX (American Precious Metals Exchange), established in 2000, has grown to become a leading precious metals dealer, recognized for its comprehensive range of products, including gold, silver, platinum, and palladium in various forms such as coins, bars, and rounds. The company’s founder, Scott Thomas, began his journey in precious metals by inheriting and selling a coin collection, which evolved into a business that saw significant growth, particularly during the 2008 recession, leading to $1 billion in sales in 2009
Company Trustworthiness
Customer Reviews and Feedback
APMEX has a mixed bag of customer reviews. On Consumer Affairs, APMEX has a 3.6 out of 5-star rating based on 247 reviews, with 40% of reviewers giving a 5-star rating. Customers praise APMEX for its easy ordering process, competitive pricing, and secure packaging. Many long-term customers report consistently positive experiences.
However, some customers have raised concerns about the company’s portfolio tool, claiming it gives a misleading impression of the retail value of their products. There are also instances of shipping and order processing issues, though these seem to be exceptions rather than the norm.
Business Practices and Ethics
APMEX is registered with the U.S. Securities and Exchange Commission (SEC) and accredited by the Better Business Bureau (BBB) with an A+ rating. This accreditation indicates adherence to ethical business practices and customer satisfaction.
The company is a member of several industry associations, enhancing its credibility. They employ industry-standard encryption technology to protect customer data and maintain a clear privacy policy. However, some customers have experienced issues with payment processing and shipping, pointing to potential operational challenges
Industry Reputation and Accreditation
APMEX is well-regarded in the industry, gaining trust from both individual investors and industry professionals. It’s a member of the Industry Council for Tangible Assets (ICTA) and the American Numismatic Association (ANA). The APMEX app has received high ratings for its user-friendliness and secure transactions. The company’s commitment to transparent pricing, secure storage options, and extensive educational resources further solidifies its reputation
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Conclusion
APMEX has established itself as a trustworthy and reliable dealer in the precious metals market. The company’s history, extensive product range, and commitment to customer service contribute to its positive reputation. While there are some negative reviews, these do not appear to be indicative of systemic issues but rather isolated incidents.
APMEX’s industry accreditation, commitment to security and privacy, and educational resources for investors underscore its credibility. However, potential customers should be aware of the mixed customer feedback, particularly regarding order processing and valuation tools, and consider their own specific needs and investment goals when engaging with APMEX or any precious metals dealer.